Shipping policy

Zubi London – Complimentary UK Shipping & Delivery Information

At Zubi London, we believe your shopping experience should be as effortless and enjoyable as our designs. That’s why we are pleased to offer complimentary shipping across the UK on every order.

1. Order Processing

  • Each order is carefully prepared and typically dispatched within 48 Hours following payment confirmation.
  • However, external factors and weather conditions can cause a delay. Don't worry! We will keep you informed. 

2. UK Delivery Options

We offer a range of delivery services designed to accommodate your schedule:

  • Standard Delivery (3–5 business days) – Free on all UK orders
  • Fast Track Delivery (1–3 business days) – Available for a supplementary fee
  • Next Day Delivery – Available for time-sensitive orders, also at an additional cost

Please note: Delivery times are estimates and may occasionally be influenced by customs processing, courier schedules, or unforeseen events beyond our control.

3. International Deliveries

We offer a range of delivery services designed to accommodate your schedule:

  • Standard Delivery (5–15 business days) – £9.99 on all International orders
  • Fast Track Delivery (3–7 business days) – Available for a supplementary fee

4. Customs & Duties

  • While we are pleased to cover the cost of international shipping, any customs duties, taxes, or import fees are the responsibility of the recipient.
  • We recommend consulting your local customs office for guidance on any applicable charges prior to placing your order.

5. Order Tracking

  • Once your order has been dispatched, you will receive an email confirmation along with full tracking details.
  • Kindly allow 24–48 hours for the tracking information to update.

6. Lost or Delayed Shipments

  • In the rare event of a lost or delayed parcel, please contact us at info@zubilondon.co.uk and our team will assist you in resolving the issue as swiftly as possible.
  • Please ensure the accuracy of your delivery address at checkout; we regret that we cannot be held liable for issues resulting from incorrect address information.

7. Damaged Deliveries

If your order arrives damaged, we kindly ask that you notify us within 48 hours of delivery by emailing info@zubilondon.co.uk, including photographs of both the item and its packaging. We will prioritise a prompt and satisfactory resolution.

8. Contact Us

For any shipping inquiries or personal assistance, please feel free to contact us at info@zubilondon.co.uk. Our dedicated team is here to ensure your Zubi London experience is nothing short of exceptional.